Description

Client Service Specialist - Aon Advisory | Leeds South Central Office (Hybrid)

We're Hiring!

Ready to make an impact? Apply today and join us in Leeds - South Central!

Bring your Expertise and Ambition to Aon and help shape the future of client service delivery in Commercial risk.

Aon's UK Retail business is excited to announce a fantastic opportunity for an experienced Client Service Specialist to join our dynamic Leeds South Central team. Step into a role where your expertise will make a genuine impact-not only will you collaborate in our vibrant office setting, but you'll also enjoy the freedom and flexibility of remote working.

This hybrid position offers the best of both worlds: inspiring teamwork and professional growth
About the role

Advisory provides risk solutions to commercial businesses across a variety of sectors within the UK. Typically, clients will be either a national or a multinational company, with a presence in no more than 10 overseas territories; the CEO and CFO's will be looking for a local relationship with their broker, who can provide a tailored approach.

Our clients typically require bespoke insurance programmes, associated risk management and risk transfer services. Besides being the insurance broker, our Advisory team provide clients with a claims service and advice on risk management and Specialisms

The Client Service Specialist is responsible for co-ordinating and leading the provision of service to their clients, drawing upon designated service teams and specialist resources as well as providing support and mentoring within a team of Client Service Advisors.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we're united through trust, diversity, and inclusion, with a passion for helping our colleagues and clients achieve success.
Your Role: Focused on Client Delivery & Technical Excellence

As our Client Service Specialist, you will:

• Coordinate and deliver high-quality service for complex commercial risk portfolios.
• Work closely with Client Managers to fully understand each client's business and insurance needs, contributing expertise to service plans, reports, and presentations.
• Manage new business, renewals, and mid-term adjustments, negotiating with insurers to secure tailored solutions and the most competitive terms for clients.
• Prepare comprehensive marketing presentations that showcase clients' risk profiles and develop reports with clear, detailed proposals-ensuring optimal outcomes through skilled negotiation.
• Analyse client programmes to identify and recommend opportunities for enhancement, supporting portfolio growth in partnership with Client Directors and Managers.
• Develop and maintain strong relationships with clients and insurers, leveraging in-depth market knowledge to consistently deliver differentiated service and high-value solutions for clients.
• Conduct independent client reviews to ensure service quality, coverage and solutions consistently exceed client expectations.
• Ensure full compliance with regulatory requirements, Aon UK policies and the Risk Management Framework, proactively managing risks and completing all mandatory training as required by the business.
• Mentor colleagues and contribute to a collaborative, supportive team environment.

What Makes This Opportunity Different?

Step into a workplace that truly celebrates your talent and ambition. At Aon's Leeds South Central office, you'll be part of a vibrant, collaborative team that thrives on creativity, mutual support, and professional growth. Surrounded by passionate colleagues and powered by the full backing of our UK leadership,

You'll be welcomed and guided by your own dedicated Aon connector-making sure you feel at home and supported every step of the way. Here, every day is about bringing out the best in each other, sharing ideas, and building lasting relationships. If you're looking for a career where you can grow, make real impact, and feel genuinely valued, there's no better place to be.
Skills and Experience That Lead to Success:

• Advanced insurance technical knowledge
• Proven experience in commercial insurance broking and client relationship management.
• Strong network and reputation with key insurers.
• Commercial acumen, market awareness and strong negotiation skills.
• Exceptional communication and presentation skills.
• Organised, disciplined and results focused.
• Experience handling large, complex insurance risks.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

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