Description

Client Manager - Private Clients, Liverpool

We are seeking an exceptional leader manage the Insurance division within Griffiths and Armour, based in our Liverpool office. This is a unique opportunity to shape and grow a high-performing team within a respected insurance broker known for its integrity, client-first ethos, and bespoke service to high-net-worth individuals.

We're looking for someone with deep expertise in the HNW insurance market, a proven track record in business development, and the gravitas to lead strategic client relationships. You'll be instrumental in evolving our private client proposition, driving growth, and ensuring our service reflects the high standards and discretion our clients expect.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Leadership & Team Development

• Lead and inspire the Private Client team in Liverpool, fostering a culture of excellence, collaboration, and continuous improvement.
• Oversee performance management, succession planning, and talent development aligned with our values.

Client Relationship Management

• Act as the senior point of contact for our most valued HNW clients, ensuring exceptional service delivery and strategic oversight.
• Handle complex client needs and escalations with discretion and professionalism.

Business Development

• Expand our Private Client portfolio through personal networks, introducers (e.g., wealth managers, solicitors), and targeted initiatives.
• Represent Griffiths & Armour at relevant industry and client events, enhancing visibility and reputation.

Service Proposition & Innovation

• Refine and evolve our bespoke insurance offering for HNW individuals, including cover for fine homes, art, jewellery, and collectibles.
• Ensure our proposition remains competitive, compliant, and tailored to the unique risks of affluent lifestyles.

Technical & Strategic Oversight

• Provide expert guidance on complex risks and non-standard cover, ensuring suitability and regulatory compliance.
• Collaborate with internal teams (e.g., claims, compliance, marketing) to deliver a seamless client experience.

Insurer & Market Engagement

• Build and maintain strong relationships with specialist insurers and underwriters.
• Negotiate terms and placements that reflect our clients' expectations and risk profiles.

Skills and experience that will lead to success

• Extensive experience in the HNW insurance sector, ideally within a broking environment.
• Proven leadership capabilities, with a track record of managing and developing high-performing teams.
• Outstanding interpersonal and communication skills, with the ability to build trust and rapport with discerning clients.
• Commercially astute, with strategic thinking and a history of driving growth and innovation.
• Strong technical knowledge of HNW insurance products, including complex and non-standard risks.
• Familiarity with systems such as Acturis and a working knowledge of property, fine art, jewellery, and lifestyle-related insurances.
• CII qualifications or equivalent are advantageous.
• Experience working within a chartered broker or independent advisory firm is highly valued.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

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